Privacy Policy

1. Information We Collect

We collect information you provide directly when you submit a product enquiry or quotation request, or contact us by email, phone, or WhatsApp. Depending on the form, this may include your first and last name, company name, email address, phone number, country, quantity required, required delivery timeline, and any specifications or notes you choose to add.

We also automatically receive basic technical information such as your IP address, browser type, device information, and pages visited when you use our website. We use your IP address to show an approximate country flag in the site header as a personalization touch — see “Third-Party Services” below for how that works.

2. How We Use Your Information

We use the information we collect to:

• Respond to enquiries and quotation requests
• Provide product information, pricing, and lead times
• Source and supply products requested by you
• Communicate regarding orders and prospective transactions, including by WhatsApp where you initiate it
• Improve our website, products, and services
• Maintain website security and prevent misuse
• Meet applicable legal, regulatory, and contractual requirements

We do not sell or rent your personal information.

3. Sharing of Information

We may share relevant information with manufacturers, suppliers, logistics providers, inspection agencies, service providers, or other parties where reasonably necessary to respond to your enquiry or fulfil a transaction. We may also disclose information where required by law, regulation, court order, or government authority.

4. Data Retention

We retain information only for as long as reasonably necessary for the purpose for which it was collected, including business, contractual, accounting, legal, and regulatory requirements.

5. Data Security

We take reasonable technical and organisational measures to protect information against unauthorised access, loss, misuse, or disclosure. However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure.

6. Third-Party Services

Our website relies on a small number of third-party services to function:

• Hosting — the website is hosted on Vercel.
• Enquiry delivery — form submissions are sent to our inbox using Resend, an email delivery service.
• Approximate location — we use a third-party IP lookup service to guess your country, purely to display a flag in the site header. This does not create an account or profile and is not linked to any enquiry you submit.
• Analytics — where enabled, we use Google Analytics to understand website usage. Google Analytics uses cookies and may process your IP address in accordance with Google's own privacy policy.
• WhatsApp — if you choose to contact us via WhatsApp, that conversation is subject to WhatsApp's (Meta's) own privacy practices, not ours.

These services may process information in accordance with their own privacy policies.

7. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including the right to request access, correction, or deletion of information, or to withdraw consent where processing is based on consent. To make a privacy-related request, contact us using the details below.

8. Contact

For questions regarding this Privacy Policy or your personal information:

Sigma Industrial Solutions
F-3, Neighborhood Commercial Complex, Nerul, Navi Mumbai
Maharashtra 400706, India
Email: contact@sigmaindustrial.in

We may update this Privacy Policy from time to time. The latest version will always be published on this page.